Privacy Policy
I am registered with the ICO - Information Commissioners Office and adhere to the General Data Protection Regulations.


General
This section explains the purpose of this Privacy Policy and why we need it.

What Data Do We Collect
We only collect information from you that you are willing to share and that is required so that we can provide you with the best service. This includes basic information we need to work with you, such as your name, address, telephone number and email address, and also other information which helps us tailor the services to meet your needs
We will keep a copy of signed terms and conditions and a use of photo’s consent form. We also use a telephone enquiry form where we record basic information about your needs, this will be scanned and stored securely on a password protected, 2 stage log in, cloud storage account.

How We Use Your Data
We only use your data for the purpose of providing the Service. The Co-Director of Clutter Free Living will have access to your name and address, only for the purpose of health and safety in the case of lone working. They will only have access to this for the duration of each session and it will not be shared with any third party.
Your information is never shared with anyone without your express consent and absolute agreement. This may only be overridden in your (or my) vital interests or in the public interest, or in certain circumstances where the customer lacks mental capacity to make a decision about the sharing of information itself, or the information that may need to be shared it may be done in their best interests.
If a third party is funding your service, I will give progress updates and will include photographs only with your express agreement.

Storage of Your Data
Your contact information is stored in an email account linked to this website, it will be deleted at your request, or up to 2 years after our final contact. Your telephone number is stored on a password protected mobile phone database and will be deleted at your request, or up to 2 years after our final session.
Signed terms and conditions will be scanned and stored in a password protected cloud storage, or as a paper copy in a locked filing system.
Photographs will be offered to help catalogue our progress, you are welcome to:
·         decline this part of the service
·         request that photo’s are deleted immediately
·         only shared with the 3rd party funder
·         agree that they can be anonymised and used in marketing and social media.

How We Communicate with You
We want to stay in touch with our clients for the duration of the time we are working together. This includes text/ email/ calls for various reasons such as to confirm appointments, offer dates, offer short notice appointments due to a cancellation, any changes to the booked appointment or as a reminder of a booked appointment.

Third Party Links and Services
This website contains links to third party websites, The Third Party Websites have separate and independent privacy policies, notices and terms of use which govern your use of such websites and their use of any information they collect, we recommend you read these policies carefully. Sitelio disclaims all liability for Personal Information you provide to any Third Party Websites.

Cookies:
§  Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features such as accessing secure areas of the website.
§  Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.
You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information. Remember that if you disable cookies it is likely to affect how our website works and you may not be able to access or use certain areas of our website or functionality. How We Use Your Personal Information

Correcting Your Personal Information: 
If you think that any amendments are necessary we are happy to change information at your request – we may need to verify that it is you who has made the request.

Access Requests: 
You have the right to request a copy of the Personal Information we hold about you. We will take commercially reasonable steps to provide you with such access and to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
 

Your Individual Rights
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision making including profiling

Information about your rights can be found at www.ico.org.uk